Overall, the feedback received in 2025 was positive, with improvement in feedback scores compared to 2024’s scores seen across most metrics in our surveys. Most scores were above a 4 out of 5 (with 5 being a positive qualifier), demonstrating a consistently positive experience for applicants and partners in 2025. Scores were also largely consistent across grant programmes, reflecting a consistent approach to grantmaking, even where processes differ.
Some consistent themes emerged from partners’ feedback across the different surveys. Partners highlighted their positive experiences with staff, with appreciation for the clarity and care provided by the team. Scores for “our staff team” average a 5 out of 5 across survey types (with 5 meaning our staff were “respectful, helpful and capable”). Many partners shared that they felt Blagrave understood and took an interest in their work, valuing more than just the practical parts of a grant relationship. Additionally, there was appreciation for proportionate reporting, which strengthened trust in the grant relationship and reduced burden on partners.
We don’t ask unsuccessful applicants if they’re happy with the decision for their application, but we do ask them if they are satisfied with the explanation for it. For unsuccessful applicants, while a few felt rejection reasons could be clearer, satisfaction with these explanations improved compared to 2024. This is particularly notable as we had an increased number of rejections following two grant making rounds, demonstrating that our process remained consistent, or even somewhat improved, when there is an increased volume of applications.