Blog

At What Cost? Estimating the unit cost of service delivery

Why estimate unit costs? One of the concepts considered in making funding decisions is whether a service provides ‘value for money’. But in order to identify this we need to know how much is spent…
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What exactly is ‘perceptual feedback’?

Academics, and those with a special interest in the area of youth participation and user feedback, tend to define new terms for what seem like simple concepts at an alarming rate. One such term is…
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From a funder-centric to user-centric social sector

In a powerful new blog, NPC's Tris Lumley argues that the social sector is incentivised to be accountable to funders, not its users, and that this must change. He sees hope in three important trends…
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Listen and Learn

Charities and social purpose organisations working to systematically embed user voice into their planning and development cycle will want to take account of a new guide written by NPC. Explaining how charities can user quantitative…
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‘Nothing about us, without us’

This phrase from the disability rights movement captures perfectly the importance of user involvement: that consulting beneficiaries is, fundamentally, about empowerment and dignity—two things many people feel they lack in our current society. All the charities the Blagrave…
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